Connect ShipBob to your ERP, ecommerce platform, or order management system using Celigo. Entech builds and maintains ShipBob integrations for mid-market merchants who need reliable order routing, real-time fulfillment status sync, and accurate inventory levels across systems — without manual reconciliation.
Scope your ShipBob integration →Orders from Shopify, NetSuite, or your order management system routed to ShipBob as fulfillment orders. Line item mapping, shipping method selection, and address validation handled at the integration layer. The trigger condition — on payment, on fraud check clear, on stock allocation — is configured per client. Orders that are cancelled or edited before fulfillment starts require a separate cancel/void flow to ShipBob's API.
ShipBob fulfillment events — processing, picked, packed, shipped, delivered, exception — pushed back to the originating system on a schedule or via webhook. Tracking numbers written to the sales order record in NetSuite or the fulfillment object in Shopify, triggering native shipping confirmation emails. ShipBob exposes a granular status pipeline; mapping it to your ERP's fewer status states requires explicit configuration to avoid spurious updates.
Available inventory quantities from ShipBob synced to Shopify and other storefronts on a schedule, typically every 15–60 minutes. ShipBob operates multiple fulfillment centers — inventory is distributed across locations. Celigo flows can aggregate across all FCs or pull per-location inventory depending on how the storefront handles multi-warehouse stock. Pushing total cross-FC inventory without location logic can result in overselling if a single FC can't fulfill a given order.
Return events from ShipBob — when a return is received and inspected — written back to the originating platform. Credit Memo in NetSuite or Shopify refund record updated based on the return result. Restocking logic — whether to move units back to sellable inventory, quarantine, or write off — is configured per client. ShipBob's return receiving timeline adds latency between the customer return and ERP update that needs to be accounted for in reconciliation workflows.
When exactly to push an order to ShipBob matters. Triggering on order creation (before payment) creates fulfillment orders that need to be voided when payment fails. Triggering after fraud review adds delay. We configure the trigger condition per client based on their order validation workflow, and build a corresponding cancel/void path for orders that need to be recalled from ShipBob after routing.
ShipBob distributes inventory across multiple fulfillment centers. Pushing the total across all FCs to your storefront can result in overselling — if a customer's order routes to a FC that doesn't have stock, ShipBob will flag an exception. We implement per-FC aggregation logic or configure location-aware inventory pulls depending on how ShipBob routes fulfillment for your account.
ShipBob can receive orders at the bundle level and split them internally into component SKUs for pick-and-pack, but not all ERPs or storefronts model bundles the same way. If your order system sends a bundle SKU and ShipBob expects component SKUs (or vice versa), the fulfillment order will fail. We inventory your SKU mapping at scoping and build the bundle-to-component translation into the flow.
ShipBob exposes a detailed fulfillment status pipeline with more states than most ERP or order management systems support. Without explicit mapping, integration flows may write incorrect or duplicate status updates to your ERP. We map ShipBob's statuses to your system's status model explicitly and configure which ShipBob events should trigger downstream updates vs. be silently acknowledged.
ShipBob handles physical return receiving, but the return authorization typically originates in your ecommerce platform or ERP. Coordinating the RMA flow — issuing a return label, receiving confirmation, updating inventory, triggering a refund — across three systems (storefront, ShipBob, ERP) requires all three to be wired together. A gap in any leg leaves data out of sync.
ShipBob does not have a pre-built native connector in Celigo's connector library. Integrations are built using Celigo's HTTP connector against ShipBob's REST API. This is standard practice for Celigo partners and adds no meaningful risk, but it does mean every ShipBob endpoint, authentication token, and retry policy needs to be configured explicitly — there's no out-of-box template to start from.
The most common ShipBob integration pattern Entech builds is a three-way flow: Shopify orders routed to ShipBob for fulfillment, ShipBob fulfillment status and tracking synced back to Shopify, and NetSuite receiving sales order records and inventory updates from both systems. See our NetSuite 3PL integration page and Logistics Integrations hub for more detail on how these flows are structured.
Entech has delivered 200+ integrations on Celigo. All developers are Celigo certified. ShipBob integrations require explicit configuration at every layer — order routing logic, inventory aggregation, fulfillment status mapping, and return flows. We scope all of this before build starts so there are no surprises at go-live.